Help & Support
How do I trace a design?
Pick a design, choose your nail shape and size, and tap Next. Lay a clear tip or press-on over the screen and paint along the lines. Turn on Screen Lock (Settings → Screen lock help) so a stray brush can't leave the App.
The design isn't the right size
Go to Settings → Screen size and check that your phone is set correctly. You can also measure your screen with a card there. Then compare the size against your tip before you start.
Will polish hurt my phone?
It can. Always work on a clear tip, form, or screen protector, never directly on the screen.
How do I cancel Pro?
Open Settings on your iPhone, tap your name, then Subscriptions, then Pro Nail Design, and tap Cancel. You can also go to Settings → Manage subscription in the App. Pro stays on until the end of the period you've paid for. Deleting the App does not cancel the subscription.
I paid but Pro isn't on
In the App, go to Settings → Restore purchase, and make sure you're signed in with the same Apple ID you subscribed with.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
Where are my photos?
Only on your phone. We never receive them. See the Privacy Policy.